Technology Services Help Center

TSC

Phone: (712) 274-5544

Location: lower level, Olsen Student Center

Hours (as listed excluding holidays/school breaks or unless posted otherwise) :

Academic Year: Monday-Friday 8am-5pm
Summers (mid May to mid-Aug): Monday-Friday 8am-4:30pm

Under the direction of Information Services, the Technology Services Center (TSC) is staffed full-time by the Technology Services Supervisor, and employs a number of part-time Student Technology Assistants (STA’s). Computer hardware support is provided by a local authorized service provider or our technical staff. If you are experiencing a software problem, our staff will do their best to repair the problem. If the software problem cannot be resolved quickly, the option of re-imaging the computer to its original configuration will be offered. In some instances, a replacement unit or temporary loaner may be assigned. Our staff works and collaborates closely with the Student Notebook Coordinator, and other Information Services staff to provide the campus with its overall technology needs.

Some services available only when full-time staff is present.
We provide support for college-issued computers only.

Services & Equipment

Computer Hardware Services -- If you have a college issued computer, we have full-time technical staff, Student Technology Assistants, and a local authorized service provider available to fix problems and answer questions. These services include:

Hardware repairs
Password issues
Network connectivity issues
Assignment & inventory of student, faculty, staff computers
Print station connectivity issues
Service for faculty/staff, and lab computers.

Computer Software Services --

Software diagnostics and repair of standard issue software
Installation assistance for specialized software
Purchasing assistance for specialized software
Removal of software and data in the event of corruption
Re-imaging of standard issue software to original state

How-To and Training Services -- Our staff are knowledgeable with some software programs, and may be able to help if you have a question (x5544). If we cannot answer your question, we will direct you to the Learning Center Reference Desk (x5193), where a librarian can help you research existing references. Faculty and Staff can request training through Human Resources (x5114).

Other Technology Equipment & Services --We have a variety of technology equipment available to checkout for classes and meetings on a first-come, first-serve basis. On-campus delivery and pickup service is available upon request. A current college ID is required to check out equipment and check-out time limits apply.
Nominal fees charged for some services as listed below.

To ensure availability, please schedule your equipment needs well in advance.

Equipment Available for check-out	Other Services Available
Notebook Computers (Apple and PC) Projectors (LCD, slide, overhead) iPad iTouch Android tablet Verizon Mifi wireless hotspot Classroom clickers Projection screens Digital & video cameras; tripods Flip chart or white board w/easel Conference speaker phone (requires analog phone line) Cassette recorders	Printing of college ID cards Laminating services Scheduling & checkout of technology equipment Maintenance of classroom media equipment "Quick" Copies or Printing (max. of 25 sheets)

Fees for Services

College ID Cards	Replacement cards $10.00 each beginning with 3rd replacement
Lamination (25")	$.50 per ft
Copies / Printing	B&W: $.10/each per side Color: $.50/each per side
Notebook Computers	Short-term check-out, max 5 days - No Charge Long-term check-out: (college employees only) Weekly - $ 15/per week; Monthly - $ 45/per month; Semester - $ 180/per semester (Late return fee: $10 per day)